Return & Exchanges

🔄 Returns & Refund Policy – Shop with Confidence
At Solrane, we strive for your complete satisfaction with every purchase. If for any reason you're not happy with your order, we’ve made our returns and exchange process simple and worry-free.

✅ Eligibility for Returns
You may return an item if:

• The product is unused and in its original condition, including the packaging.

• You contact us within 30 days of receiving your order.

• You provide proof of purchase, such as your order confirmation or invoice.

❌ Non-Returnable Items
Certain items cannot be returned, including:

• Final sale items

• Opened or used personal care products

• Customized or made-to-order items

🔁 Exchanges
If you receive a damaged, defective, or incorrect item, please reach out to us within 7 days of receiving your order. We will be happy to assist with:

• A replacement product

• A full refund

For a faster resolution, please provide photos of the product and packaging.

💰 Refund Process
Once we receive and inspect your returned item:

• Approved returns will be refunded to the original payment method.

• Refunds typically take 5–10 business days to process.

Please note that shipping fees are non-refundable, unless we made an error with your order.

📦 Return Shipping
Return shipping costs are generally the customer’s responsibility, unless we made a mistake (such as sending the wrong or defective item).
To ensure your return reaches us safely, we recommend using a trackable shipping service.

💬 Need Assistance?
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team at cs@solrane.com. We're here to help!

At Solrane, our goal is to make your return or refund process as easy and stress-free as possible, so you can shop with confidence.